Thanks For the Recognition!
Every once in a while we get a little special recognition from our clients. It's not that we need it, our clients are always thankful, but it is great to know we personally helped someone so much they felt the need to send a gift. Here is a photo of a note and gift to one of our project managers Ray Erazo, who once again went above and beyond for the comfort of a client. Ray is one of our longest tenured employees and an all-star in restoration project management. Great work Ray!
Winter Water Damage
In the wintertime, we tend to forget about mold becoming an issue in the home. For the most part, we associate mold with humid summer days creating the perfect environment for mold growth in dark, damp spaces… but this is not always the case. For example, mold growth can strike quickly after a flood or fire even in the winter. We recently encountered a home in which the pipes had burst on the third floor of the dwelling. With no one home, the water soaked the home for 2 days before the leak was discovered. Our crew began working in the home within 72 hours of the disaster and within that time mold growth could be seen on wet surfaces throughout the house. If not properly treated mold can quickly make its way into difficult to find places like vents and ducts where it may cause health issues to those in the home if not removed.
Revitalizing Old Buildings? You Might Find Mold.
Finding mold in your home or commercial property is a precarious situation. Sometimes it may be a localized outbreak that can be easily cleaned away, other times what appears to be a small patch of mold is an indication of a much bigger issue that could be hazardous to the health of those living in the home. SERVPRO of Washington County’s mold remediation is second to none and will evaluate and remediate mold outbreaks.
As many areas in the US see continued growth many old, unoccupied commercial buildings are now opening their doors again. If you encounter mold in your new commercial property SERVPRO of Washington County can help. Call our office today and we can send an experienced technician to review your mold issue.
Restoring a home or place of business after a small fire is always a difficult task. Even a small cooking fire can cause damage and immerse the surrounding areas with soot and a smell that will linger permanently if not treated correctly. SERVPRO® of Washington County is the area's most experienced disaster recovery team. We have decades of combined experience amongst our ranks and we extensively train each and every new crew member to utilize proven techniques and to optimally manage all drying equipment. Since we are a SERVPRO® Franchise we have access to new technology, equipment, and methods that are backed and tested by the nation's most reliable disaster relief franchise. Hopefully, you will never need our services, but if your home or commercial properties ever experience a fire we will be there when you call.
Residential fires are some of the most difficult situations we encounter. Not because our crew is unprepared for the event, but because the personal loss of a home and possessions is extremely painful for the owners and can lead to a highly scrutinized job site. Our crew is prepared for this and sympathizes with the anguish each and every homeowner feels after a disaster has impeded their life. We are trained to move quickly understanding that every moment saved at the onset of disaster recovery increases the chance of a successful mitigation exponentially. We carefully attempt to salvage any items that can be restored and store them in our warehouse to be cleaned and dried. After the structure has been reviewed we then begin the cleaning process, being careful to protect any undamaged areas of the home before we start. Once clean we can begin drying and assessing the damage totality, our trained crew includes carpenters and other subcontractors that can help to expedite the recovery process and get you back in your home faster.
Retail Store Flood
Reaction-time cannot be underestimated when disaster strikes a retail establishment. At SERVPRO of Washington County we strive to react and be onsite within the hour for most disasters. Recently we responded to a call from a retail store where flooding had occurred. Our team arrived on-site and immediately removed & stored all retail goods from the affected area, saving the owners thousands in lost merchandise. Next the crew began to contain the water damage to the already affected areas of the store to prevent further damage. Using our know-how and the drying equipment at our disposal the crew was able to begin mitigation processes within 45 minutes of arrival. Once further damage was contained our repair crew began to take preventative measures to safeguard the structure from further flooding knowing another rain storm was due the following day. Once drying was complete our contracting team took over and began the repairs needed to fix the damage from the flood and to repair the building to prevent a future flood.
Hotel Lobby Flood
When disaster strikes a business or commercial property SERVPRO of Washington County has scored high ranks with our clients, we understand the importance of ensuring a business or commercial is in operation as soon as possible. In many cases we are able to isolate the area where the disaster has struck and the business can remain in operation. Recently we were called to a disaster at a hotel where water from persistent rains flooded the lobby. Upon arrival our first goal was to clean and restore as much of the lobby as possible. We knew that by doing so we could allow the hotel to operate and service their customers as we continued to mitigate and dry the public areas of the business. Our team built temporary barriers to block the view of the equipment and the crew as the mitigation work was underway, 24/7 until the lobby was 100% recovered.
Serving Westerly, RI
Some of the most rewarding work we do is directly in our community. When we are called to a disaster in our hometown of Westerly, RI we know that our every-step is on display to individuals we may end up seeing around the community many times over afterward and we must step-up our performance. A few years ago we had been called to a summer home on Atlantic Ave which had flooded after a winter storm. We were on the scene within the hour and began the process of mitigating and repairing the home. Little did we know the owner of the home was also a local business owner and his boatyard also suffered damage after the storm. Thanks to our crew and their professional approach in the beach home we were called into work on and mitigate the water damaged suffered in the warehouse and office building of the yard.
Flooded House, Now What!
Ceiling underneath the washing machine.
All too often homeowners wait too long before contacting a water damage mitigation expert in the event of a flood. A good example is when an appliance (like the dishwasher or washing machine) breaks and leaks throughout the house. If you are lucky you realize the leak right away and are able to fix the problem before any real damage is done. But many times a small leak goes undetected for weeks until the leak expands and parts of the home begin to show water damage.
In one particular example, a two-story single family home was set up with the washer and dryer on the second floor. The homeowners left the machine running before leaving for the day and returned home to find the supply hose had become detached from the washing machine and was draining onto the carpets and throughout the house.
They attempted to dry the mess themselves and waited 5 days before contacting SERVPRO of Washington County multiplying the problem and damage to their home.
Hurricane Report: 2017
Needless to say, it has been a busy hurricane season in the United States. SERVPRO of Washington County has been busy serving the affected communities while also leaving an experienced crew behind ready to serve Rhode Island in case emergency restoration services have been needed.
During the last few months, we have provided equipment, manpower, and management in the hurricane-affected areas of Texas, Florida, Louisana, Mississippi & Alabama. It has been difficult work and hard to witness the damage first hand but it has also been uplifting to see the resolve of the people who want to get back to normal and have pitched in to help their community.
We would like to send our continued prayers to the communities surrounding the hurricane zones of Houston & Florida, SERVPRO of Washington County is available if you need us!